This website is operated by Cryptic (“we”, “us” or “Cryptic”). By using and visiting our website you accept and agree to be bound by this privacy policy and our website terms and conditions of use. We respect the privacy of visitors to our site and recognise that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. That’s why we have put a policy in place to protect your personal information. Please read on for more details about our privacy practices.

How we use your personal information

We will use your personal information to send you information about our events, performances, news and services, for research and advertising, for marketing, administration and customer services, and to ensure that the content, services and advertising that we offer are tailored to your needs and interests.

By providing us with your personal information you consent to our processing your data for the above purposes.

We may keep your information for a reasonable period for these purposes. We may need to share your information with our service providers and agents for these purposes. We may disclose personal information in order to comply with a legal or regulatory obligation.

If you provide us with information about someone else you confirm that they have appointed you to act for them to consent to the processing of their personal information and that you have informed them of our identity and the purposes (as set out above) for which their personal information will be processed.

How we obtain your personal information

At times we may request that you voluntarily supply us with personal information. Generally this information is requested when you request information, but we may gather and process information about you in the following ways: information you provide by filling in forms on the website, for example the mailing list registration form, or if you report a problem with our website; if you contact us, we may keep a record of that correspondence; we may ask you to complete surveys for research purposes; we intend to continue improving the content and function of our website and for this reason, we may monitor customer traffic patterns, site usage and other communications data to help us improve the design and layout of our site and provide content of interest to you.

Use of cookies

We may use information obtained about you from cookies (files which are sent to us by your computer or other access device) which we can access when you visit our site in future. We do this to allow us to identify users and personalise the site wherever possible. The cookies store small pieces of information about our visitors, such as names and email addresses. This means that on future visits to our site, we can identify past visitors and welcome them back.

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. If you want to stop cookies being stored on your computer in future, please refer to your browser manufacturer’s instructions by clicking “Help” in your browser menu. Further information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

We also include web beacons (also known as clear gifs or web bugs) in our emails to track the success of our marketing campaigns. This means that if you open an email from us we can see which pages of our website you visit. If you object to web beacons we recommend you follow the instructions for deleting existing cookies and disabling future cookies above. We will still know how many of our emails are opened and we will automatically receive your IP address, a unique identifier for your computer or other access device.

We will also log your IP address when you visit our website.

How do we use your information for marketing?

We will only use your personal information for the purposes set out above. No personal information supplied by you will be transmitted to any company outside Theatre Cryptic Limited and Cryptic will not sell or otherwise provide your personal information to any third party without your consent under any circumstances.

We may share your information with our business partners for marketing purposes or we may send you information about other organisations’ goods and services. We may contact you by telephone, email, fax, letter, SMS or other electronic messaging service with offers of products, services or information that may be of interest to you.

By providing us with your contact details you consent to being contacted by these methods for these purposes.

If you do not wish to receive marketing information from our business partners please indicate this on the mailing list registration form or contact us using the details below.

How do we protect your information?

We take appropriate measures and have internal policies to ensure that the information disclosed to us is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used. However, data transmission over the internet cannot be guaranteed as 100% secure and therefore you use the website at your own risk.

Other Information

We reserve the right, at our discretion, to change, modify, add, or remove portions from this policy at any time so you are encouraged to review this policy from time to time.

You are entitled to ask for a copy of the information we hold about you (for which we may charge a small fee) and to have any inaccuracies in your information corrected.

For quality control and training purposes, we may monitor or record your communications with us.

When and how to contact us

If your personal details change, if you change your mind about any of your marketing preferences or if you have any queries about how we use your information, please let us know by contacting us at: Cryptic, CCA, 350 Sauchiehall Street, Glasgow, G2 3JD or admin@cryptic.org.uk.